Technology Assessment & Adoption
Why This is Important to You
A large part of creating a consistent, positive customer experience is the ability to develop and manage processes that will ensure reliable delivery of your sales, service and operation visions. Technology is often an effective tool in implementing your plans to manage the client experience, while also, when used properly, provides your organization with cost savings and the ability to scale your business.
The influx of new technologies makes it difficult for managers to stay informed of the latest and best solutions available. This growing complexity makes it challenges senior management to effectively determine if they have the best solutions in place at the best cost. This is increasingly important as technology often makes up 10 to 15 percent of a wealth management firm’s budget, but more pivotally allows you to implement, track and manage those processes that will distinguish you, in your clients’ eyes, from your competitors.
Frequently we find organizations actually have much of the technology already in place, however, they are either unaware of the capabilities of these applications or unable to achieve full adoption by their employees.
In a business that represents increasing importance to the financial institution, as fees from other sources wither due to legislative mandates, you cannot afford suboptimal use and performance from your technology platform. Your inability to enhance the efficiency of your relationship managers, track their adherence to your sales and service standards, provide clients with world-class profiling, planning and presentations; develop effective client communication plans and provide clients with efficient, malleable, customized investment management is effectively your inability to manage your business. Without these tools your potential for reaching competitive parity, let alone, competitive distinction is highly improbable, putting you and your wealth management program at risk.
How We Work With You
We work diligently and efficiently to understand your plans for managing processes and the client experience.
We can focus on a particular discipline such as financial planning or performance reporting or we can take a broader look at how your technologies interface to benefit your stakeholders and clients - always keeping a keen eye toward integration and adoption.
We review and make recommendations on applications such as:
- Trust accounting system
- Clearing broker processing and reporting
- Performance reporting
- Portfolio management
- Financial planning
- CRM and client communication
- The client discovery process
- Proposal generation
- Client review
We are familiar with the major Third Party Marketers (“TPMs”), Turnkey Asset Management Programs (“TAMPs”), clearing brokers and other bundled providers of technology.
We will interview representative staff to determine current adoption rates and impediments to adoption of existing technologies. We provide you with solutions for increasing the consistent use and adoption of key technologies by your staff.
Your Technology Assessment will provide you with a thorough examination of where you are now and with strategic and tactical recommendations on specific steps you can take to advance your organization to higher levels of efficiency. And, all of our interaction with you is done in “plain English” and is easy for even the least technologically astute to understand.
What This Means For You
- You reap the rewards associated with higher profit margins created by reduced expenses and increased efficiencies
- You have the solace and confidence of knowing that you are effectively using all of the technology for which you are paying and that you are using the latest and most appropriate applications at the most favorable cost
- You realize the benefits of implementing and managing the client experience, increasing your competitiveness and distinction
- You have the peace of mind that comes with better management and compliance controls
- You see improved employee morale as managing client relationships and processing business becomes easier for your staff
Who Will Help You
Kane Carlton is a consortium of the best and brightest talent in the wealth management industry. This confederation of seasoned professionals combines decades of practical experience in highly specialized disciplines with a no-nonsense, innovative, results drivenfocus on a singular mission - to help you.
Our resources, with specialized, hands-on knowledge, in almost every discipline of wealth management will help you take your project from an idea to a successful reality.
Thomas C. Kane, Founder and Chief Transformation Strategist
Henry D. Morneault, Consulting Associate
Operations Strategist and Transition Expert
Why Kane Carlton
We help our wealth management clients make informed decisions by providing them with research, competitive intelligence, best practices and innovative, objective solutions designed to reduce costs, increase revenue and stay competitive. Yet, unlike pure consulting we pride ourselves on being on the field and in the game with you, focusing on implementing the work product we create.
We understand that the thin line separating a flourishing career from unemployment and a thriving franchise from a failed business is a combination of the decisions you make. So make your first decision the right decision—decide Kane Carlton.